Some time back I met with a client’s team member who was responsible for sales in a specific territory. Part of the meeting was to gain an explanation for their low sales—50% under budget—over the past twelve months. Every reason they gave me was external to them. “It’s the market; it’s the product; it’s the lack of support; it’s the competition,” —and so the discussion went.
Whenever we, or our employees, provide ONLY external reasons for poor performance and fail to look at the image staring back in the mirror, change will never happen.