Thank You

December 22, 2017 1:22 pm

As Christmas is just a few days away, I want to say a big thank you to all my readers here.

  • To those, I have worked with this year in either consulting, coaching, mentoring or speaking roles – thank you.
  • To those who have used me as a sounding board in your life and work progression- thank you.
  • To those, I have used as a sounding board – thank you.
  • For the comments and feedback on my writing and video work – thank you.
  • To those who I have danced with, dined with and shared good wine with – thank you.

Running our own businesses, holding key personnel positions and navigating our way through life provides many a scenic lookout, plateaus and valleys. Gratitude, particularly expressed in the two words thank you, though taking a second to say, can echo for up to a lifetime through a persons psyche – making the journey all the more richer.

So, thank you. I trust you have a wonderful Christmas, a happy New Years and a meaningful and abundant 2018.


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The Open Home Christmas Poem

December 24, 2016 10:30 am

The children woke early only to find
Their parents still asleep,
“Wake up, wake up you sleepy heads,
for today, is Christmas Day.”
With eager expectation
They gathered round the tree,
In laughter, shrieks and heartfelt thanks
They gave and they received.

Immersed in littered paper,
The children suddenly squealed,
“It’s time to open the door,
to let all the people in.”
And as they said the words,
A knock on the door it came,
It was Jane the next door neighbour
The one who lived in pain.

Then Bobby he came after
Whose wife had recently died,
Then Sarah, Tom and Samantha
All friends who lived alone.
And one by one the home was filled
With grateful sounds of love,
At times it sounded like angel song
Descending from above.

For the parents had schooled their children well
That Christmas was for all,
A time to give and to receive
It wasn’t just about themselves.
So if you know those who might this day
Be spending it on their own,
Open the door as the children did
So that nobody eats alone.

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Universe Offloading

August 25, 2016 1:45 am

“There is a reason for everything” I hear people say. When things go wrong, when the consequences are painful others comfort us with these words. The other sentence is “the universe sent this along to teach me”.

I think there are reasons. Sometimes the reason is our own stupidity for creating the shitty situation in the first place. Other times we have worked hard and struck gold along the way. Other times there seems to be no real reason when external incoming bombs came in from left field and blew us of our feet.

Can we learn from everything?  YES.  Is there a gift in everything? YES.

To credit the universe for our pain or pleasure; to offload our stupid actions and resulting situations into the expanse of cosmic escapism I’m not sure is correct. Personal ownership and perseverance in it all is paramount. But that’s just me offloading!

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The Work Of Dreaming

March 6, 2015 3:37 am

Think back to when you were a child. What were the things you dreamed about? As we’ve grown up the dreams tend to get knocked out of us. Who do you think you are? You’re hopeless at doing that? You won’t amount to anything? Combine that with repeated failures and setbacks, financial and relational difficulties with the general challenges life brings and thus our dreams and aspirations often wither. We give up, stop trying and die young.

We all have the opportunity to create a great life. Ask yourself…

  • What do I want to do?
  • Who do I want to be?
  • What do I want to be remembered for?
  • Where do I want to go?
  • What new skills do I want to learn?
  • If I could do anything, become anyone what would it be?
  • In order to pursue the above, what do I need to start implementing from today?

As Ashley Montagu wisely said, “Die young as late as possible.” Go back to the art of dreaming. It might just work for you.

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Front Of Mind or Out Of Mind

July 29, 2014 10:27 pm

I have long held the belief that those who, on a monthly basis, keep in touch with their key prospects and customers are in the top percentile of their industry. At a recent speaking engagement to 70 electricians I asked the question “how many of you keep in touch with your key prospects and customers at least monthly either by calling, monthly newsletter etc?” It was worse than my prediction. No hands went up.

So…if you keep in touch with your key customers and prospects at least once a month, not only will you be in the top one percent of those who do so, you will be the one they call when they need your services.
You want to be front of mind – not out of mind.

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Your Gaze Determines Your Future

April 13, 2013 5:17 pm

Walking along the oceanside winding paths of Noosa National Park I was captivated by the surrounding natural beauty. Crystal clear sparkling water, a soaring eagle, a lone turtle playing in its natural habitat. For a time, as I wandered, my eyes were on the ground in front of me –caught up in the dead leaves, old branches, the odd bit of litter. Then I looked up. The view once again was inspiring, and not just the ocean but the filtered light gently caressing the new leaf growth above me.

Life is like that.

We oscillate from the old to the new; from looking up to looking down; from what has been to what is – to what could be. We become consumed with the events of the past – our successes and failures, shattered dreams, dashed hopes. We get trapped in these. The harsh words others have spoken, the brokenness and confusion that has come from life’s sideswipes. We can live there, in the safety of history. Building a shell around ourselves, we at times fear looking up, looking out, trying again. The past becomes its own cocoon, sedating us against all of life’s possibilities. What we miss when our eyes are at our feet, are the opportunities and inspiration that come from looking up. New life, hope, fulfilment, success.

Old rotting leaves at our feet, or the new abundant growth displayed in the leafy canopy above. The choice is ours as to where we fix our gaze and I can promise you – if its upward, your life and future will rise accordingly.

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All You Have To Do is Ask – Referrals

January 21, 2013 2:56 pm

Business owners, managers and marketers spend countless hours in developing complex marketing strategy models with lengthy roll out times. One of the most overlooked and quickest ways of getting new business is that of referrals.

There are two main ways of getting referrals.

1.       Wait for them

When someone contacts you from having been referred from a colleague,  the business is often 80% completed. These are fantastic and ideal but can be a slow wait.

2.       Ask for them

This is one of the most disregarded marketing methods used in today’s business world. Some are excellent at this, most dismal. Here are some ideas for getting new referrals today.

  • Contact your best clients, alliance partners etc and say something similar to the following. (This is what I find works for me but adapt to your own style)

“As the majority of my business comes from word of mouth and referrals from colleagues, I was wondering if you know of 2 or 3 people that could do with assistance similar to what you’ve experienced in my working with you?”


“As the majority of my business comes from word of mouth and referrals from colleagues, I was wondering if you know of 2 or 3 people that are needing help with ????? (be specific here to help your contact identify people that you particularly want to be referred to)

  • Once they have agreed to give you some names, ask them if they would mind contacting them to let them know you will be in touch or, if they would prefer not to do this, ask them permission to use their name when calling
  • When calling the referral, try this to start with and adapt to your style and the situation as you go…

“Hi <NAME>. My name is NAME> from <Company Name>. John Smith passed your contact details on as someone who might be interested in the type of work I do. I have worked with John for 2 years and he only gives high quality people for me to connect with. I’d like to just drop in for 10 minutes on either Tuesday afternoon or Thursday morning just to introduce myself for a start. Which one of those would work best for you?”

Everyone can afford ten minutes of their time and the rate of which you will get in front of people will escalate dramatically. And remember…all you have to do is ask.

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Why resolutions aren’t enough

January 3, 2013 12:07 am

Resolutions, whether they be to get fit, quit smoking, spend more time with the kids or make a million dollars is more akin to the dream of the night rather than the actions by day. Some think that the mere fact that “I have a resolution” will bring the outcomes they want. We start well and generally fail in dismal fashion.

A resolution in any form, whether the current new year’s practice or any other form of resolution, invariably fails without two other ingredients – scheduling and accountability.

Resolutions start in the mind yes, but are achieved through daily actions. Basic I know but then again, I am a simple man.

Make your resolutions yes, but then..

  • take your diary and enter daily or weekly times for the fulfillment of these goals
  • ask someone to keep you accountable to your resolutions and talk daily, weekly, monthly – whatever is appropriate
  • celebrate small achievements

A final thought…

Some think that there is a secret for living the life we want. If you’ve read the book ‘The Secret’ you’ll know that all we have to do is think and focus on things in the realm of the mind and they will actualize in life. This is called the law of attraction. What is missing in the modern sub-culture of the success movement is that of the law of perspiration. Yes, cerebral positivity is essential, but without the follow through in daily actions and choices, life is a series of unachieved wishes.

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In Your Prospects Best Interests

August 26, 2012 7:14 am

My wife and I were given a ‘free’ night at a luxury resort on the one condition that we attended a 90 minute session to hear about the time share offers they had available. We went through the talk quite impressed by what they were offering and then afterwards were directed into a room with one of the salesman. At the end of our discussion he then said the following words, “now, I will give you both a few minutes to discuss this wonderful opportunity.” I responded by saying that we never make on the spot decisions and would prefer to discuss this and come back to him later. That caught him from left field and landed a blow to the effect that displayed immediate disappointment on his face. And he never rebounded. He quickly shut the meeting down, showed us to the door and we’ve never heard from him since.

Some lessons for all of us in sales:

1. Treat people with respect, with THEIR interests as center, not yours

2. When they say they won’t be making a decision on the spot, respect the person and instead of showing disappointment simply say “yes, it is a big decision and you need to make sure you are very comfortable in what you decide. May I ask what the main reason is for not being able to make a decision today? Is it the money?” If they say that no, it isn’t the money then ask what the main thing is holding them back at this point.
By going down this track you have shown respect, kept the conversation and relationship flowing and are now getting to the key objections by asking “is it the money?”

3. If you don’t end up with the sale, keep in touch. Ask permission to contact them at a set time within the next week, add them to your mailing list with their consent and reinforce that you have their best interests in mind.

When it comes to sales, it’s all about the buyer not the seller.

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Car Lovers – getting a customer to return

July 24, 2012 6:19 pm

Having a filthy car from my travel in the country and disliking the process of washing it, I decided to call into a car wash I’d never been to before – Car Lovers,Toowoomba QLD. It was my first time and won’t be my last time. Why?

– the employee was very patient with me describing all the various options
– did a great job with energy
– even though the detailing option wasn’t available due to being the weekend he let me borrow what was required.
– he then came over, suggested blackening my tyres, provided the product and upon watching my dismal efforts of application said ‘I’ll do it for you’.

Patience, Energy, Generosity and The Extra Mile

When a business goes the extra mile, customers are happy to drive an extra mile.

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Mirror mirror on the wall (2)

November 24, 2011 3:10 pm

People often ask me, ‘how are business’s doing in these uncertain times’? ‘Should I go into business now or wait until the economy gets more stable’? My observation and response to these kind of questions is that that in any economy and in any industry, business’s thrive where a good operator is at the helm. Sure, outside influences affect business, sometimes you have to close the doors and find other avenues, but good business owners see hard times more as opportunities than depressing realities.
I remember starting a new business just after the Global Financial Crisis hit, and more than one person asked me if I thought this was a wise move given the global uncertainty. I recall running this idea past my accountant, who is a very successful business owner in his own right, and his reply was that some of the most successful businesses have been initiated in depressions and recessions. So to re-iterate – a good business is a reflection of a good business owner.

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Mirror mirror on the wall

October 25, 2011 11:13 pm

One of the realisations I’ve had over the last number of years is that our outer world is a direct reflection of our inner world – a mirror if you like. Whether it is in the realm of relationships, our finances, our health etc, what we experience in the external world is more often than not a direct representation of what is going on in our internal world. When my desk or car looks more like a rubbish tip than a resort, it is because internally I am rushed and disorganised. Our business is no different.

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