After posting a blog last week about the importance of having the right people in roles that interface with the customer I paid a visit to a local business. I received one of the best greetings from the receptionist I’ve experienced in recent times.And she was a real dog…a Labrador to be precise. As soon as I walked in the door she came up to me, welcomed me, expressed gratitude and excitement at my presence. Given that the person I was waiting for was on the phone she kept me engaged, continued expressed interest and of course expected my full attention and nothing less.
If I had the choice between the ‘welcome’ from a grumpy, disinterested, half hearted receptionist or a friendly expressive Labrador I think I would choose the latter.