Before we started working with Ray I felt at breaking point. There were so many fires I didn’t know which to tackle first. We had not had a break for more than a day in a long time and were working most nights and weekends. After a couple of months, we started to get our time and thus our lives back.
Ray’s work with us was comprehensive and one of the most significant tools he used with us, was that of a plan where we continued to refer back to, cross off the completed items and continually update it as we moved forward. This both kept us on track and could help us see the progress we were making.
Some of the other results we gained were:
- 90+ day debtors reduced from their peak to their current levels (this includes the ongoing reduction over the last few months). This was a 97% reduction improvement which amounted to an increase of over $200,000 in cashflow.
- Invoicing happening within the week as opposed to the original 45 days
- Job scheduling system was updated (both internally and with the field technicians) to create further efficiencies
- Various documents were updated to ensure customer clarity from the beginning of jobs
- Tablet-based forms were developed for field staff enabling real-time information submission which in-turn improved cash flow
- Review of tasks and re-designation freed up some of my time allowing me to focus on other areas of the business I was not getting to
- Better time management skills
- Position descriptions and role allocation were documented and refined
- Weekly tracking of KPI’s has been most useful to know where we are at any given time.
I now feel more organised than ever and that my time is now spent efficiently on the things that really matter. I am glad we engaged Ray to help us take a step back and look at the areas that mattered the most and also keeping both my Husband and me accountable on a weekly basis for progress towards positive change.
Sarah McCarthy. Eris McCarthy Electrical
“The workplace can be a challenging environment; sometimes employee morale gets de-emphasized in service of increased productivity and profits. However the reverse is actually the secret; get employee morale right, increase retention, and your productivity and profits have no choice but to increase (often significantly!). Ray Hodge is a master at supporting leaders with crafting powerful strategies to do just that; he’s a trusted navigator and advisor to senior leadership in this context — and there’s a reason. His approaches are tried and true, and they work; his results over his many years in this practice speak for themselves.”
Kelli Richards: President & CEO, The All Access Group, LLC. USA
“Ray is a dedicated, hardworking and extremely determined entrepreneurial individual, whose passion is helping others succeed in business. Ray’s experience as a successful businessman leads him to be one that is knowledgeable and an expert in his field. Having experienced his own journey through depression and with his continual education in psychology, human performance and motivation, Ray is a perfect “go to” source for all involved in business and organisational leadership.”
Renisher Roberts: Psychotherapist, New York USA
Life Enrichment Coaching
“Great companies have great staff. Great staff are the outcome of effective leadership. Ray Hodge can help you build a great company. As an experienced consultant/coach, Ray is not only well versed in the theory of effective leadership, but has a well developed innate ability, as well as a driving passion, to help leaders understand and develop staff holistically. Working with Ray will help you achieve success personally and corporately.”
Colin Noyes - Coachnet South Pacific
“As a company working within the energy sector in a high growth environment, we felt we needed some objective assistance to ensure that we were heading in the right direction. We felt it best to do this now rather than find we had to repair things down the track. Ray has been enlisted by HEQ to help continue our growth in a sustainable and structured way. Doing this, we are more readily able to take on more work through having the right people in the right places with the corresponding structures and plans in place for the future. Ray’s work in identifying the strengths and weaknesses, in both the processes/ procedures and also through the interviews he has conducted with key staff and management has been pleasing to say the least. Collating and regularly reviewing the numbers and performance for the different divisions has also been invaluable. We continue to see progressive and positive change as he continues his work with us.”
Greg Goodmanson, General Manager - HEQ
“Ray has enabled me to establish a performance driven culture within my business. The implementation of a KPI system has driven greater accountability among my staff, resulting in increased efficiency across the business. His role as a business coach had been extremely valuable for me as a business owner in making strategic business decisions.”
Damien Yates: Director - D & K Electrical Services Pty Ltd
“With Ray’s advice and guidance, we were able to regain control of our internal procedures but most of all, our precious time. By putting simple ideas in place, we saved hours each week. The company was at a point of desperation but within 2 short weeks of having Ray on board, things changed dramatically.”
Senior Administrator: Construction
Being time poor our company relied on what subtle advertising we had in place to attract our trade.
Ray kept us on track to proactively seek new ways to reach our clientele. He made us accountable for our current down fall in customer enquiries and made us take charge on increasing our customer traffic again.
Belinda Brewer: B&B Fabrication
We recently met with Ray and embarked on his services to help turn our Electrical Contracting Business around from a 2 year slump. We have used the services of business consultants prior but, while I found this insightful, my husband found it too “wishy washy” for him and did not trust that good vibes and little work was going to turn our business around.
Meeting with Ray was a reality check that sometimes it takes a lot of focus and old fashioned hard work to get the job done. Our time spent with Ray was focusing on positive marketing strategies that didn’t involve loads of cash flow (as in a slump there is no cash flow). This was done in three sessions and has definitely set us in the right direction and mind-set to make this work. We cut back on our marketing costs, which more than covered Ray’s consultant fee, and have 4 direct strategies to work with that are tailored to the direction we want to take the business.
I am pleased to say that we are currently experiencing a “boom” time in our business and look forward to continue putting in place the strategies to continue to grow our business.
Trish Elsden - Starr Electrics & Solar
“We would like to thank Ray for his support and guidance to iWater over the last three months. Ray helped us focus our basic and sometimes vague marketing ideas into practical steps, helping us make a marketing program and therefore making it easier to manage, achievable and on target. We are already seeing the benefits!
Ray’s vast knowledge of challenges facing small, family run businesses enabled him to quickly get a handle on our needs and we feel better equipped moving forward.
We look forward to working with Ray again in the future.”
Jo Sheppy : i-water
“Ray Hodge spoke at many of our events in last years industry briefing nights. I could tell he knew what he was talking about and was able to keep the members fully engaged in his presentation. His speaking led us to request that he work with the association to consult to our sales and marketing department. Apart from the significant improvement from his work with us he also identified key future areas to help us in our ongoing quest for to be the industry leaders.”
Oliver Judd - Executive Director: NECA NSW
“In the last few months of working with Ray we have seen significant results within our business in terms of streamlining our processes and workflow along with the effectiveness of having redefined the supervisory roles. This also involved ensuring that our current job management system was being fully utilised that we are still in process with. Once the initial stage was completed we then added a marketing focus to our improvement endeavours. From this we have seen our an estimated 65% increase in work over the last 4 months with one client returning to us representing approximately 50% of our current revenues. Given the increase of work we are now having to plan the next stage of growth.
Ray’s focus on ensuring that the internal efficiencies (workflows and our staff) along with the external focus of getting our company onto the front edge of marketing and growth has been a great approach. I have regained enthusiasm for my business, my mind has sharpened with the broadening of the scope of other potential work and opportunities and am much more optimistic about the future.”
Brendan Findlay: Findlay Engineering Pty Ltd
“We employed the services of Ray Hodge to increase the effectiveness of our management team and also to assist in our ambitious goal of doubling our business within the next three years. Ray’s work and the associated outcomes have been significant resulting in:
- taking our current management team (who were already good at what they did) to the next level of maturity in their roles and personal confidence. This also involved the clarification and alignment of their future roles in relation to our expansion plans and repositioning accordingly
- dealing with the ‘dead wood’ in the place
- increased clarity on the strategic direction of the company which has resulted in two new acquisitions and one joint venture, improving revenues by a projected 12% in the short to mid term
- approximately 50% shift in our account managers sales performance
It is also worth noting that I have increased time to work on the future of the business given that I now have a team who continue to carry on with the day to day business affairs.”
Dean Nelson Managing Director. Hoisting Equipment Specialists (Vic) Pty Ltd
“Ray Hodge is a rare individual who, as a Business Consultant, has the talent to hone in on the true innate strengths of a business in order to increase bottom lines and improve productivity. This is a man who knows his stuff and could easily rest on his laurels. However Ray maintains a constant vigil on new technologies, methodologies and systems so that his clients have access to the latest opportunities. Dedicated to excellence, when Ray works with you in your business, you are in the very best of hands.”
Nichola Burton - The Pushworth Group
“This is a testament to the services of Ignite Business Consulting and more particularly Ray Hodge. I have worked with Ray for in excess of 18 months for a combination of one-on-one coaching as well as participation in his course, Business in the Cellar. I chose to do both the one-on-one and group coaching to give me a broader range of skills. Rays individual consulting work has assisted in keeping me focused, setting up systems and reviewing budgets to keep my firm’s ‘producers’ accountable. Ray has also assisted greatly in providing advice and support during a transition period where the previous business owner left under unfavourable circumstances. The result for this last financial year is an approximate 25% increase in turnover when compared to the previous 2 financial years. Prior to working with Ray, the business had seen no growth or increase in staff performance. I would not hesitate to recommend the services of Ray and Ignite Business Consulting to any business owner looking to increase productivity and profitability through the services of a supportive and knowledgeable coach.”
Peter McCartney - Spranklin McCartney Lawyers
“I have been working with Ray for the last 6 months and in that time have seen continual growth of our business. Increase has happened in actual jobs, revenues and the corresponding staffing to keep up with the growth. We are more fully utilising our internal systems, keeping on top of invoicing and debtors and now starting to monitor the business in terms of numbers.”
Brad Smith - Wolfenden Electrical
“Over the past 6 months working with our family business, Ray has shown great patience and persistence. He has helped us to look AT our business and identify where to start when it all seemed to much from a day to day perspective. I am excited to be moving into the next phase of working with Ray and can see the business and personal benefits ahead.”
GM/Director of Regional Plumbing Company - (MPAQ member)
“Ray’s raw talent, energy, presence, professionalism and commitment to me through the financial coaching has been phenomenal. He goes way beyond expectations and delivers what he promises – and some. And as a Master Certified Coach, I am very fussy who I engage to be in my space. Thanks Ray, you rock!!”
Peter Barr - Master Certified Coach (ICF)
“Ray’s simple and effective strategy ultimately turned my business around and doubled my profits.”
Ben Cowan - Xcentuate Personal Training
“I’ve started sub-contracting out all the work I don’t like doing as per your advice, which is freeing me up for more family time, to work on and promoting the things I do enjoy and more time to develop other services.”
Belinda Abbott - Ruby Rabbit Office Assist
“Ray has taught me to take my business to the next level, by linking my passions and strengths with the right strategy and action. Ray’s uncanny ability to help you discover the ‘Why’ is the key. And it’s little wonder why Ray has achieved great success himself – he actually practices what he preaches.”
Jason Currie - Property for Wealth
“Ray coached me as a finance broker and has helped me make the transition to being a ‘business owner.’ Ray has always encouraged continual self-development to achieve abundance in life; he encourages people to take accountability for themselves and their finances. He has a great knowledge of finance, investment structures, wealth creation, cashflow management, and business practices. He uses this knowledge along with his friendly persona to reach the core issues and to guide change in people and in business. Ray is a true professional who can be trusted, and I would have no hesitation in recommending Ray’s services to anyone who has a desire to make significant steps forward with their life, business.”
Jayde Johnston - Maxium Finance
“I have known Ray in both a personal and business capacity for over 5 years now. From a business perspective, Ray has always been acutely aware of the critical aspects of making a business work, and further doing whatever it takes to make it work. He continually questions his own business practices to ensure no stone is left unturned with respect to improving his business results and his client’s experience. As long as I have known Ray he has had a passion for helping others achieve their financial goals. His mortgage broking business was a great example of this. Ray carved his own niche with in this space and built a nearly 100% referral based business through client care, consistently providing above and beyond client expectations and having a strong understanding of his products and how they best suited his clients. This is just one example, his other ventures into property development and his current business further quantify his drive and expertise in relation to owning and running successful businesses.”
David Handley - Oakland Investments
“… everyone whom I have referred to your business has been 100% satisfied. More importantly from my point of view you offer a broad knowledge and experience, which gives you far more credibility and knowledge than most others.”
Peter McDuff - McDuff Accountants
“Ray came to work for me on contract as a General Manager for a period of 12 – 18 months. In that time he guided and managed the day to day accounts of the company and helped bring the business out of a very deep and serious financial hole to ride a wave of success for another 3 years. My big mistake was to not keep him connected with the business for regular checkups and strategic consultation…more fool me.”
Darryl - Former Director, Construction/Tourism Company
“Ray has worked with us for the past six months and apart from some significant shifts in our business, a recent consulting proposal we submitted to a client resulted in a 70% revenue increase. Ray has demonstrated that by providing options with increased levels of value, we could get paid accordingly.”
David Cowling - Accountant/Consultant
“Our work with Ray, over an approximate 4 month period focused primarily on streamlining our systems and processes, my personal time management, ensuring we had the appropriate employees performing the work that I didn’t want to do, and then the recording of key result areas. I have to say that having Ray consult to us resulted in a more streamlined business with processes in place that has made it possible to hire office staff and what’s all the more pleasing (given that Ray is no longer consulting to us) is that I am now working less hours per day, overseeing the operations, with the business continuing to do exceptionally well. Additionally when I am ready for the next phase to grow the business to the next level I will be getting Ray back to assist me with this.”
Joanne Puttins - Switch Group, Perth
“I have worked with Ray for the last 12 months to review the business processes and then monitor on a monthly basis. Ray’s ability to look at a micro level and then shift to a “helicopter” view is exceptional and been invaluable to me as a business owner. He is generous with his time and experience which regardless of whether you are small or large enterprise Ignite Business Consulting is an absolute necessity.”
Joanne Brooks - Talent 2
“when Ray initially began working with us we had significant challenges and bottlenecks in the areas of paperwork and cashflow. I felt like I was behind all the time. Over a period of a few months, systems were created and implemented, our tradesmen adopted the new way of doing things, invoicing was happening quicker and the chaos started to ease. What is significant that we couldn’t see at the time is that the results in cashflow turnaround enabled us to fund a million dollar job that we could never have done previously out of business funds.”
Kelly Mullins - J Mullins Plumbing
“We have worked with Ray Hodge these past eight months. Our business had grown to a point where we really needed assistance with the systems and related people who interacted with the various procedures. Ray’s help has been invaluable in that we have achieved a more fully process driven business with significant reductions in turnaround time frames, particularly relating to administration, with quoting times reduced by half. Increased role and responsibility clarification of staff and management along with the introduction of a new job management system Ray introduced us to has also helped this to become reality. His ability to spot the key issues has been immensely helpful and are grateful for his assistance.”
Brett Matthews - RNM Solutions Pty Ltd Perth
“Working with Ray has been beneficial in helping us to effectively look at our business costs and analyse them so that we were able to break it down and really discard our inefficiencies. This has given us the confidence in our own budgeting and structure, that if we wish to expand further, we will do this with confidence; that our costs will be kept to a minimum and we will be using the most cost effective ways to expand but still minimise our overheads”.
Annette Edwards - Red Soil Constructions, Toowoomba
“Ray Hodge was engaged to help the directors of Roberts & Cowling analyse their business with an objective party. In our first meeting Ray asked us to analyse our processes and as such designed a process map. This enabled us to identify bottle necks and design new efficient systems to overcome these bottlenecks. Ray then assisted us to establish and put in place these systems. In honesty we knew some of the systems were needed prior to Ray’s engagement however, having a third party discussing our business made it a matter of priority to put these in place. The third party accountability established by meeting with Ray made sure these systems were established and that we continued to work on the business. This process helped us, with Ray’s assistance develop a vision statement of continual improvement. All staff have become engaged and business seems so much easier. Ray’s services made David Cowling and I continually evaluate the business, not just working in it doing the same thing day in day out. The business now is growing rapidly with a motivated team that reminds me of why I wanted to run my own business in the beginning. It has brought back excitement and a feeling of self-worth and accomplishment.”
Ben Roberts M Acct BBus (Man) Partner ROBERTS & COWLING
“Ray has worked with myself at HEQ for almost the past 12 months. On the passing of my husband, and being 29 at the time, I felt I could do the job of leading the business but needed the additional support that Ray could offer. He has helped me grow as a manager and provided the tools that I needed to act on the constant issues that came my way. He was a constant support both by phone and in personal meetings and always there when I needed him. His involvement at HEQ was varied from the designing and establishing budgets that were easy to understand; help through recruitment, staff dismissals and the restructuring we completed; providing back up for me when I was still learning; working on flows for jobs in/jobs out (fast turnaround time for invoicing) etc. He also helped identify and turn around a division within our company that was initially unprofitable. Ray’s contribution to HEQ has been significant both at a personal and business level and recommend him highly.”
Francine Burke : HEQ, Dalby
“We worked with Ray 2 years ago now and the changes that he suggested and implemented are still in place today. We are still going from strength to strength as a result of some of the systems and procedures that Ray instigated which ultimately impacted on our and team members behaviour.”
Ben Roberts M Acct BBus (Man) Partner ROBERTS & COWLING
“Having worked with Ray on numerous simPRO customer sites he always seems to be able to find and drive the efficiency gains our customers are look for. He Identifies any bottlenecks in their processes and realigning their workflows with simPRO and the correct personnel within the organisation to carry out the tasks to create a very efficient end to end process.”
Stephen Bradshaw : Director at simPRO Software
“Ray has been an excellent guide and mentor over the past couple of years. His insights into certain aspects of our business have given us a clear direction and focus for the future. Every business owner needs a hand on their shoulder to keep them on the right path. For a large number of businesses out there – that hand should be attached to Ray.”
Darren Hart, B.Bus CPA, Darren Hart and Co
“During my 15 years in the trade service industry, I’ve met with many coaches, consultants and business mentors. Ray is one of only a very few that I would enthusiastically recommend. Ray and his work have proven to humanise and demystify much of the consulting jargon and methodologies in order to produce rapid and concise results. Ray has proven his value many times in the industry by means of understanding the nature and key touch points of contracting workflows thus helping businesses evolve. His reliance of methodologies that actually work and his willingness to meet business owners at their level is just one of the necessary masteries Ray has but many others don’t. I look forward to continuing to promote Ray and his literature as they have enhanced my endeavours in the service industry significantly.”
Rob Francis - Business Development Manager QLD. simPRO Software Group -
“Our work with Ray Hodge has been extremely beneficial over the last 12 months or so. A few of the key results have been: – the level of professionalism across the company has increased significantly in areas such as our operations and also the broader presentation – we completed a re-brand that is now reflected in a new website, uniforms, vehicle badging etc – our decision making is a lot clearer – we understand where the company is in terms of key numbers – invoicing time frames have decreased from 30+ days to within the week – confidence to work with bigger companies and on bigger jobs One of the other benefits has been to have a sounding board that we can call at any time and Ray’s insight into the industry, understanding of numbers and the continued accountability has made a significant difference to our business.”
Tim and Tamara Pitt - Pitts Plumbing Service -