Before we started working with Ray I felt at breaking point. There were so many fires I didn’t know which to tackle first. We had not had a break for more than a day in a long time and were working most nights and weekends. After a couple of months, we started to get our time and thus our lives back.
Ray’s work with us was comprehensive and one of the most significant tools he used with us, was that of a plan where we continued to refer back to, cross off the completed items and continually update it as we moved forward. This both kept us on track and could help us see the progress we were making.
Some of the other results we gained were:
- 90+ day debtors reduced from their peak to their current levels (this includes the ongoing reduction over the last few months). This was a 97% reduction improvement which amounted to an increase of over $200,000 in cashflow.
- Invoicing happening within the week as opposed to the original 45 days
- Job scheduling system was updated (both internally and with the field technicians) to create further efficiencies
- Various documents were updated to ensure customer clarity from the beginning of jobs
- Tablet-based forms were developed for field staff enabling real-time information submission which in-turn improved cash flow
- Review of tasks and re-designation freed up some of my time allowing me to focus on other areas of the business I was not getting to
- Better time management skills
- Position descriptions and role allocation were documented and refined
- Weekly tracking of KPI’s has been most useful to know where we are at any given time.
I now feel more organised than ever and that my time is now spent efficiently on the things that really matter. I am glad we engaged Ray to help us take a step back and look at the areas that mattered the most and also keeping both my Husband and me accountable on a weekly basis for progress towards positive change.
Sarah McCarthy. Eris McCarthy Electrical
“The workplace can be a challenging environment; sometimes employee morale gets de-emphasized in service of increased productivity and profits. However the reverse is actually the secret; get employee morale right, increase retention, and your productivity and profits have no choice but to increase (often significantly!). Ray Hodge is a master at supporting leaders with crafting powerful strategies to do just that; he’s a trusted navigator and advisor to senior leadership in this context — and there’s a reason. His approaches are tried and true, and they work; his results over his many years in this practice speak for themselves.”
Kelli Richards: President & CEO, The All Access Group, LLC. USA
” Over the past decade, I’ve worked with hundreds of respectable professionals in a few countries as part of my career of building multi-million dollar businesses. I’m very grateful to have met Ray several years ago when things in my life were (so I believed) in control. In the past 12 months, I’ve come to learn that I was never in as much control of my life as I had believed having experienced some extremely testing times.Ray has, on several particularly unexpected occasions, demonstrated a depth of character that has been both inspirational and encouraging during many of these times. From encouraging me to finally learn how to dance after 20 years of procrastination to being a solid sounding board through my marital separation, Ray has been a huge support.Ray does not sugar coat situations nor does he make condemning judgements. He understands it’s about truly helping others on the level they are at right now in their personal journey in work and in life. He is refreshingly comfortable with his own journey and that is a strength that many people could learn from – I certainly did.I count Ray as a real friend and I consider it a true blessing that I am able to continue to develop professional opportunities with Ray. He continues to have a spirit of innovation both personally and professionally. I look forward to seeing Ray’s impact on others as he helps them by sharing the wisdom he has accumulated through the insights of trials and adventures both personally and those learnt from helping others.”
Rob Francis. Business Founder
Life Enrichment Coaching
“Ray has transformed my life. I have learned how to maintain an effective work-life balance. Now I am able to appreciate and enjoy those small moments that make life worthwhile.”
Renisher Roberts: Psychotherapist, New York USA
Life Enrichment Coaching
“Ray is a dedicated, hardworking and extremely determined entrepreneurial individual, whose passion is helping others succeed in business. Ray’s experience as a successful businessman leads him to be one that is knowledgeable and an expert in his field. Having experienced his own journey through depression and with his continual education in psychology, human performance and motivation, Ray is a perfect “go to” source for all involved in business and organisational leadership.”
Renisher Roberts: Psychotherapist, New York USA
Life Enrichment Coaching
“You’re my angel Ray Hodge. You have been the only one of very few who has been there to support me, without judgment. Because of your friendship I’ve been able to be totally honest with you about my struggles, giving me the strength I need to keep pushing forward.”
Life Enrichment Coaching
“I take a little message or piece of advice out of each of your emails – you are very wise, knowledgeable and worldly and your experience and words of wisdom over the past couple of years have been of great benefit to draw on when I come across situations that you describe, so for that I thank you.”
Darren Dawber, WA Manager - Cooke and Dowsett
“I’m loving your work, Ray. Your writing is so clear and devoid of catchphrases its refreshing!”
“A wise and well-worded article, Ray. Thanks! I think the approach you’ve described is refreshing, real, and above all compassionate. Personally, I’m sick of hearing what I could be or should be. I want to improve my life and my skills: to start with encouragement, and where I’m at, motivates me more than the push and shove of idealistic projections.”
“Ray Hodge spoke at our national conference on the subject of Authentic Leadership. His presentation was extremely well received, with respondents indicating in our post-conference survey that Ray was ranked equal second speaker out of the eighteen (18) speakers who presented over the two days of the conference.”
Russell Sturzaker - Executive Officer: Refrigerated Warehouse & Transport Association of Australia Ltd
“Great companies have great staff. Great staff are the outcome of effective leadership. Ray Hodge can help you build a great company. As an experienced consultant/coach, Ray is not only well versed in the theory of effective leadership, but has a well developed innate ability, as well as a driving passion, to help leaders understand and develop staff holistically. Working with Ray will help you achieve success personally and corporately.”
Colin Noyes - Coachnet South Pacific
“Ray Hodge made a tremendous contribution to our 2017 Customer Event at Cypress Lakes Golf Course in the Hunter Valley as an After Dinner Speaker. He blended the professional and personal worlds through recounting a range of experiences and insights that resonated with our staff and guests alike and was very well received by everyone present. Particularly, his presence took a ‘sales’ event to a much higher level than it would otherwise be, and this was very much appreciated by our guests. We recommend Ray to any organisation wishing to demonstrate work-life balance and a ‘whole person’ approach to business.”
Wayne Furneyvall- Servcore
“As a company working within the energy sector in a high growth environment, we felt we needed some objective assistance to ensure that we were heading in the right direction. We felt it best to do this now rather than find we had to repair things down the track. Ray has been enlisted by HEQ to help continue our growth in a sustainable and structured way. Doing this, we are more readily able to take on more work through having the right people in the right places with the corresponding structures and plans in place for the future. Ray’s work in identifying the strengths and weaknesses, in both the processes/ procedures and also through the interviews he has conducted with key staff and management has been pleasing to say the least. Collating and regularly reviewing the numbers and performance for the different divisions has also been invaluable. We continue to see progressive and positive change as he continues his work with us.”
Greg Goodmanson, General Manager - HEQ
“Ray has enabled me to establish a performance driven culture within my business. The implementation of a KPI system has driven greater accountability among my staff, resulting in increased efficiency across the business. His role as a business coach had been extremely valuable for me as a business owner in making strategic business decisions.”
Damien Yates: Director - D & K Electrical Services Pty Ltd
“With Ray’s advice and guidance, we were able to regain control of our internal procedures but most of all, our precious time. By putting simple ideas in place, we saved hours each week. The company was at a point of desperation but within 2 short weeks of having Ray on board, things changed dramatically.”
Senior Administrator: Construction
Ray co-facilitated a number of engagement and coaching workshops across our sites in Australia. His relaxed approach and ability to story-tell worked very effectively in the sessions. It was a pleasure to the run the workshops with Ray.
Rachel Corcoran: Vice President, Human Resources - Americold
Being time poor our company relied on what subtle advertising we had in place to attract our trade.
Ray kept us on track to proactively seek new ways to reach our clientele. He made us accountable for our current down fall in customer enquiries and made us take charge on increasing our customer traffic again.
Belinda Brewer: B&B Fabrication
We recently met with Ray and embarked on his services to help turn our Electrical Contracting Business around from a 2 year slump. We have used the services of business consultants prior but, while I found this insightful, my husband found it too “wishy washy” for him and did not trust that good vibes and little work was going to turn our business around.
Meeting with Ray was a reality check that sometimes it takes a lot of focus and old fashioned hard work to get the job done. Our time spent with Ray was focusing on positive marketing strategies that didn’t involve loads of cash flow (as in a slump there is no cash flow). This was done in three sessions and has definitely set us in the right direction and mind-set to make this work. We cut back on our marketing costs, which more than covered Ray’s consultant fee, and have 4 direct strategies to work with that are tailored to the direction we want to take the business.
I am pleased to say that we are currently experiencing a “boom” time in our business and look forward to continue putting in place the strategies to continue to grow our business.
Trish Elsden - Starr Electrics & Solar
On behalf of the Far North Queensland Branch, Master Plumbers Association of Queensland, we wish to thank you for the invaluable contribution you made at the June Division Meeting at RSL Cairns.
Your willingness to volunteer your time, energy and advice in areas of Business Management and personal and professional development left our members looking forward to future presentations, if you see your way clear to do so.
We greatly appreciate the time you took out of your busy schedule to join us and thank you for sharing your informative and thought provoking insights and expertise with our attendees.
Many thanks for your time and effort.
ROY WALKER - President FNQ Master Plumbers Association of Qld
“We would like to thank Ray for his support and guidance to iWater over the last three months. Ray helped us focus our basic and sometimes vague marketing ideas into practical steps, helping us make a marketing program and therefore making it easier to manage, achievable and on target. We are already seeing the benefits!
Ray’s vast knowledge of challenges facing small, family run businesses enabled him to quickly get a handle on our needs and we feel better equipped moving forward.
We look forward to working with Ray again in the future.”
Jo Sheppy : i-water
“Ray Hodge spoke at many of our events in last years industry briefing nights. I could tell he knew what he was talking about and was able to keep the members fully engaged in his presentation. His speaking led us to request that he work with the association to consult to our sales and marketing department. Apart from the significant improvement from his work with us he also identified key future areas to help us in our ongoing quest for to be the industry leaders.”
Oliver Judd - Executive Director: NECA NSW
“In the last few months of working with Ray we have seen significant results within our business in terms of streamlining our processes and workflow along with the effectiveness of having redefined the supervisory roles. This also involved ensuring that our current job management system was being fully utilised that we are still in process with. Once the initial stage was completed we then added a marketing focus to our improvement endeavours. From this we have seen our an estimated 65% increase in work over the last 4 months with one client returning to us representing approximately 50% of our current revenues. Given the increase of work we are now having to plan the next stage of growth.
Ray’s focus on ensuring that the internal efficiencies (workflows and our staff) along with the external focus of getting our company onto the front edge of marketing and growth has been a great approach. I have regained enthusiasm for my business, my mind has sharpened with the broadening of the scope of other potential work and opportunities and am much more optimistic about the future.”
Brendan Findlay: Findlay Engineering Pty Ltd
“We employed the services of Ray Hodge to increase the effectiveness of our management team and also to assist in our ambitious goal of doubling our business within the next three years. Ray’s work and the associated outcomes have been significant resulting in:
- taking our current management team (who were already good at what they did) to the next level of maturity in their roles and personal confidence. This also involved the clarification and alignment of their future roles in relation to our expansion plans and repositioning accordingly
- dealing with the ‘dead wood’ in the place
- increased clarity on the strategic direction of the company which has resulted in two new acquisitions and one joint venture, improving revenues by a projected 12% in the short to mid term
- approximately 50% shift in our account managers sales performance
It is also worth noting that I have increased time to work on the future of the business given that I now have a team who continue to carry on with the day to day business affairs.”
Dean Nelson Managing Director. Hoisting Equipment Specialists (Vic) Pty Ltd
“On behalf of the Bundaberg & District Chamber of Commerce, we would like to thank you for your fresh approach to motivating business people to think outside of the box. All businesses face their own challenges, though often can work through a lot of them in a workshop environment in conjunction with a good facilitator. From the feedback that we have received, many of the business leaders left wanting to know more about how you could help.”
Dion Taylor - President Bundaberg Chamber of Commerce
“I had Ray speak at one of our networking events recently where he was talking about making sure your passion aligned with what you do. I applied what he was teaching to what I do and I got a $4000 idea which I immediately applied and got! Does Ray know what he is talking about? Absolutely! I would highly recommend him to anyone wanting to move forward quickly in their business.”
Vicki Sparks - ConnectWorking
“Ray Hodge of Ignite Business Consulting provided a presentation for the Master Builders Institute of Building Consultants on the 24 May 2011. Ray’s interactive presentation focused on how to run an efficient business with the members, this provided constructive discussions. The discussions provided the members with feedback on their individual business needs. This form of presentation was useful and effective. It was an excellent presentation and we will look forward at having Ray provide another presentation in the near future.”
Karen Haworth, Qld Master Builders - Manager of Planning Services
“Nice to hear a presenter steer away from pop psychology/coaching.”
Ryan Pinkerton - Pinkerton Accountants
“Hey Ray, great presentation this morning. We all need to keep our focus on our businesses and not be the fox who is all over the place without any direction, apparent purpose or goal plan. Excellent concept you reinforced.”
Donna Stone - Stone Consulting
“Thank you so much for speaking at our event last week. The response has been very positive and many of those in attendance have been talking about how to directly market to their prospects which you very clearly communicated…you made an impact.”
Diana Wolters - Profit Pillars
“I wanted to say how wonderful it has been to have you recently present to our members & guests right across the KBN Network. You have a professional & compassionate delivery style.I feel certain that you would connect with an audience of any size. Your material & content are meaningful & especially pertinent to our SME membership. Based on the feedback we have received from members it is clear that you have been very well received & have had a positive impact.Please come back & do another circuit of the KBN groups.”
Doug and Julie Bannister - Key Business Network
“I found the session to be very informative and could have sat there and listened to what Ray had to say all day!! I very much liked his style (not being the usual ‘loud’ motivational speaker) and enjoyed the interaction he promoted.”
Lisa Cowan - Space Property Agents
“Ray Hodge is an inspiring, genuine and down to earth speaker. No hype and no ego, Ray’s presentation is all facts and information. I recommend Ray’s presentation for anyone looking to succeed in business and in life.”
Terri Cooper - Terri Cooper Networking Events
“Ray Hodge was guest presenter at our March 2012 Business Excellence breakfast at Tweed Heads. His preparation for his address was excellent in that he sought background information on all those attending prior to the event. The information offered to a capacity crowd was very well received. He engaged his audience from the start. Ray’s handout notes were amongst the best I have seen in 19 years of conducting monthly business breakfasts for Tweed Southern Gold Coast business people. In summary a very professional performance from Ray who I feel would excel in longer opportunities such as workshops or training. I would recommend Ray Hodge for any organization needing his expertise for solid and practical business ideas.”
John Hurd A.I.M.M. - Principal Business Excellence Marketing and Events
I’ve been frustrated with the traditional ‘sales’ techniques in the reading/education I’ve been doing, as I’d been struggling to find any literature on the approach that I’d been finding successful. You really confirmed that the direction I have is right, and to keep going down this (albeit with a few of your recommended tweaks!). I have a business mentor who’s been pushing me to do the old school harder sales approach, ‘ask for the sale right there’ etc, but I knew it wasn’t right. I now have a much better understanding of why it isn’t right, but without doing nothing as an alternative. Thanks for sharing your knowledge with us yesterday.
Rebekah Hurworth Director and Principal Architect, Your Architect
“Your session with my team was professional, informative and very helpful in extending our thinking on behavioural types and the choice of appropriate communication styles to use within our team and with stakeholders.”
Dr Rob Floyd - Department of the Prime Minister and Cabinet
“Your workshop surpassed my expectations. I have paid to see the masters – J Rohn, T Robbins, H Kaye, B Tracey. Your workshop is informative, progressive and hits the core, integrating aspects that some of the above presenters miss… thank you, thank you, thank you.”
“Ray Hodge is a rare individual who, as a Business Consultant, has the talent to hone in on the true innate strengths of a business in order to increase bottom lines and improve productivity. This is a man who knows his stuff and could easily rest on his laurels. However Ray maintains a constant vigil on new technologies, methodologies and systems so that his clients have access to the latest opportunities. Dedicated to excellence, when Ray works with you in your business, you are in the very best of hands.”
Nichola Burton - The Pushworth Group
“This is a testament to the services of Ignite Business Consulting and more particularly Ray Hodge. I have worked with Ray for in excess of 18 months for a combination of one-on-one coaching as well as participation in his course, Business in the Cellar. I chose to do both the one-on-one and group coaching to give me a broader range of skills. Rays individual consulting work has assisted in keeping me focused, setting up systems and reviewing budgets to keep my firm’s ‘producers’ accountable. Ray has also assisted greatly in providing advice and support during a transition period where the previous business owner left under unfavourable circumstances. The result for this last financial year is an approximate 25% increase in turnover when compared to the previous 2 financial years. Prior to working with Ray, the business had seen no growth or increase in staff performance. I would not hesitate to recommend the services of Ray and Ignite Business Consulting to any business owner looking to increase productivity and profitability through the services of a supportive and knowledgeable coach.”
Peter McCartney - Spranklin McCartney Lawyers
“I have been working with Ray for the last 6 months and in that time have seen continual growth of our business. Increase has happened in actual jobs, revenues and the corresponding staffing to keep up with the growth. We are more fully utilising our internal systems, keeping on top of invoicing and debtors and now starting to monitor the business in terms of numbers.”
Brad Smith - Wolfenden Electrical
“Over the past 6 months working with our family business, Ray has shown great patience and persistence. He has helped us to look AT our business and identify where to start when it all seemed to much from a day to day perspective. I am excited to be moving into the next phase of working with Ray and can see the business and personal benefits ahead.”
GM/Director of Regional Plumbing Company - (MPAQ member)